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John Viola

Director

Criminal & Administrative Investigations

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Career Highlights

 

  • Former Federal agent and criminal investigator
  • Law enforcement expertise in conducting financial fraud, internal and external theft, and workplace violence investigations
  • Comprehensive leadership and strategic management training and experience
  • Numerous awards and recognition for exceptional performance from Postal Inspection Service executive leadership and the United States Attorney’s Office, SDNY
  • Former vice president of the New York Chapter of the International Association of Financial Crimes Investigators
  • Project lead for comprehensive high profile theft prevention/security enhancement projects
  • Extensive experience in assessing and identifying policy and procedural non-compliance issues and recommending preventative measures for remediation
  • Vast training and experience in workplace violence investigations and crisis intervention.
  • Broad experience in assessing and mitigating facility, transportation, and employee risks

John is a former supervisory federal agent with 27 years of extensive and meritorious experience conducting criminal and administrative investigations. As a United States Postal Inspector, he conducted and supervised complex investigations of fraud, internal and external theft, and financial crimes including bank fraud and identity theft.  John also served in higher level managerial positions during his tenure with the United States Postal Inspection Service. He has advanced training and experience in strategic leadership and was the project lead on several large-scale projects.

As a Postal Inspector, he was a member of the National Compliance Review Team conducting compliance assessments of Postal Inspection Service field operations with a focus on identifying policy and procedural non-compliance issues as well as identifying best practices and recommending preventative measures for remediation. John also served as the agency’s Public Information Officer and was responsible for interacting with the media, local, state and federal law enforcement, and community leaders.  He has also conducted numerous fraud prevention training events.

While detailed to National Headquarters as a Program Manager, he was responsible for monitoring and ensuring compliance with national policy and implementing procedural and policy enhancements. John interacted with executives and field personnel on a regular basis and was responsible for developing and conducting national training events.

John also held positions where he was responsible for assessing and mitigating organizational safety and security risks. He has extensive training and experience in workplace violence, crisis intervention and dangerous mail investigations. He has evaluated and provided recommendations for remediation for facility, transportation, and employee risks.

As a professional services consultant, he conducts fraud investigations and assists in litigation matters on behalf of law firms representing business clients. John is a licensed private investigator in New York.  He has a Bachelor of Science degree in Human Resource Management from the State University of New York at Binghamton.

Testimonials

"SunHawk demonstrated a commendable commitment to precision and compliance throughout our engagement. Their expertise in navigating complex healthcare regulations was evident, providing us with a thorough and insightful audit. We required assistance with a complex billing audit that required statistical analysis. As a smaller healthcare system, SunHawk provided us a level of audit expertise that we are not able to staff in-house. The team’s responsiveness and industry knowledge make them a valuable partner for healthcare organizations seeking rigorous and reliable auditing services."

Sara Coverstone

Chief Compliance & Privacy Officer
Northern Arizona Healthcare

"SunHawk was an outstanding partner in the provision of interim leadership in compliance and internal audit for our organization.  They provided seamless coverage and advancement of our compliance and internal audit functions.  As CEO, I had no concerns or worries during our engagement.  They were true partners for us!"

Alfred E. Pilong

President and CEO
Garnet Health

"James and the SunHawk team have been an invaluable resource for our Compliance Office - they are a reliable, well experienced, trusted and knowledgeable team of professionals who at a moment’s notice will take your calls or respond to your emails.

Their advice helped us navigate the ever evolving, highly regulated healthcare industry!  Whether it’s discussing report methodology or determining appropriate repayment, SunHawk provides the reassurance and confidence that you are doing the right thing!

We are honored to have partnered with SunHawk and will continue to do so in the future!"

Natasha Cogdill

Vice President/Chief Ethics, Compliance and Privacy Officer
Community Health System

"SunHawk’s professionals are leaders in the compliance and risk industries. Over the years I have worked with a number of their professionals on a series of projects/issues and learned SunHawk’s professionals are problem/solution-oriented and great coalition builders. 

SunHawk Professionals get the job done and are a pleasure to work with. Commitment, Experience, Professionalism, and Integrity; that's what SunHawk Professionals brings to the table."

Gerry Roy

Vice President/Chief Ethics, Compliance and Privacy Officer
Phoenix Children's Hospital

"Jim Rough is among the most conscientious professionals I have encountered. When he says he is going to do something -- he does it. Jim has a broad range of experience gained over decades in leading organizations.

Now as the founder of his own firm, Jim will be enabled to provide the same high-quality service to his clients in a setting that allows greater customization to his clients' financial circumstances."

Frank M. Placenti

Chair, US Corporate Governance & Securities Regulation
Practice, Squire Patton Boggs

"SunHawk Consulting's HIPAA Check Program provided us with an invaluable third-party review of our HIPAA policies and practices. The tracking tool SunHawk includes with the Program has become an integral part of our continued monitoring for HIPAA compliance.

Jan Elezian's extensive hands-on compliance experience was evident during site visits and staff interviews as she translated difficult subject matter into practical use scenarios and provided quality feedback. Thank you SunHawk team!"

Nancy Lipman

Vice President, Compliance
Chicanos Por La Causa, Inc.

"SunHawk provides an array of dynamic professionals, each with significant subject matter expertise and a problem-solver approach. Beyond their knowledge and conscientious work ethic, however, is a team of caring individuals who strive to furnish individualized, tailored assistance with a personal touch. 

Jim Rough's dedication to the success of SunHawk clients is evidenced by his strategic and prospective thinking complemented by his ability to truly anticipate the needs of a company in the midst of the complicated compliance climate. I highly recommend SunHawk for companies of any size seeking actionable solutions and measurable results."

Michelle Missal

Vice President and Chief Compliance Officer
Paragon 28, Inc.

“Sunhawk Consulting has proven to be a trusted partner with the ability to deliver results. We have consistently been impressed with their expertise, professionalism, and commitment to customer service.  Sunhawk Consulting has supported our enterprise-wide risk assessment, risk management activities, and the configuration of our Governance, Risk and Compliance software tool.

Sunhawk Consulting’s leadership and consultative services have helped us to successfully navigate through the complexities of SOC, HIPAA, NIST and FedRAMP audits this year.  The knowledgeable team of Sunhawk professionals has been and continues to be an invaluable resource for us, ensuring we are positioned for success in all our audits and assessment activities.”

Zachary Fain

Chief Technology Officer (CTO)
Signature Performance

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SunHawk Consulting

2550 E Rose Garden Ln.
Unit 72016
Phoenix, AZ 85050
info@sunhawkconsulting.com

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