Charles Laugen
Director
Insurance Compliance and Investigations, Certified Fraud Examiner
CFE
Career Highlights
- Certified Fraud Examiner (CFE)
- Subject Matter Expert in a wide range of fraud and financial crimes
- Extensive experience in complex, high-risk cases with a focus on compliance and regulatory standards including investigative work overseas
Charles Laugen is a Director of Insurance Compliance and Investigations at SunHawk and is an accomplished insurance industry professional with over 30 years of experience in insurance, compliance, fraud prevention, and investigative practices. He has spearheaded and contributed to hundreds of investigations in internal and external fraud, insurance fraud, insider threats, sales misconduct, and employee misconduct. Charles is a recognized authority in Special Investigations Unit (SIU) compliance, with a wealth of experience in developing and overseeing anti-fraud programs, fraud prevention strategies, investigative protocols, and regulatory adherence programs. His expertise spans both the operational and strategic aspects of SIU functions, including the creation and implementation of anti-fraud initiatives, compliance training, and investigative best practices. Charles is also a frequent speaker on critical issues such as the exploitation of vulnerable adults and the influence of sales incentives on corporate culture. His investigative work spans both the U.S. and Taiwan, handling complex, high-risk cases with a focus on compliance and regulatory standards.
Charles’ most recent role was as a Director of Agent Quality at Ethos Technology, where he was instrumental in designing and refining fraud controls, sales practice protocols, and agent discipline programs, addressing key industry concerns such as insurance fraud red flags and agent recognition practices.
A significant portion of Charles’ career was spent at Prudential Financial, where he held multiple leadership roles. As Director of Corporate Investigations, he led a team of investigators focused on addressing a wide range of issues including internal fraud, vendor fraud, insider risks, data security breaches, and violations of laws related to cyber and privacy protection, company policies, and regulatory compliance. He also directed Prudential’s SIU Compliance program, overseeing the development and implementation of anti-fraud plans, third-party administrator oversight, and regulatory reporting. Prior to his investigative role, Charles served as a Compliance Manager, managing multi-jurisdictional compliance examinations and ensuring adherence to federal and state regulations, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.
A Certified Fraud Examiner (CFE), Charles has been an active member of the Arizona Chapter of the ACFE, serving as Vice President on the Board from 2016 to 2018. He has also contributed to the Coalition Against Insurance Fraud’s Life and Disability Task Force and served on the board of the Insurance Security Association.
Charles is a sought-after speaker and has presented to the Society of Corporate Compliance and Ethics (SCCE), the Midwest Insurance Fraud Prevention Association, and the Insurance Security Association. He holds a Bachelor of Science in Finance from Minnesota State University Moorhead.
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2550 E Rose Garden Ln.
Unit 72016
Phoenix, AZ 85050
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