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Charles Laugen

Director

Insurance Compliance and Investigations, Certified Fraud Examiner

CFE

LinkedIn

Career Highlights

 

  • Certified Fraud Examiner (CFE)
  • Subject Matter Expert in a wide range of fraud and financial crimes
  • Extensive experience in complex, high-risk cases with a focus on compliance and regulatory standards including investigative work overseas

Charles Laugen is a Director of Insurance Compliance and Investigations at SunHawk and is an accomplished insurance industry professional with over 30 years of experience in insurance, compliance, fraud prevention, and investigative practices. He has spearheaded and contributed to hundreds of investigations in internal and external fraud, insurance fraud, insider threats, sales misconduct, and employee misconduct. Charles is a recognized authority in Special Investigations Unit (SIU) compliance, with a wealth of experience in developing and overseeing anti-fraud programs, fraud prevention strategies, investigative protocols, and regulatory adherence programs. His expertise spans both the operational and strategic aspects of SIU functions, including the creation and implementation of anti-fraud initiatives, compliance training, and investigative best practices. Charles is also a frequent speaker on critical issues such as the exploitation of vulnerable adults and the influence of sales incentives on corporate culture. His investigative work spans both the U.S. and Taiwan, handling complex, high-risk cases with a focus on compliance and regulatory standards.

Charles’ most recent role was as a Director of Agent Quality at Ethos Technology, where he was instrumental in designing and refining fraud controls, sales practice protocols, and agent discipline programs, addressing key industry concerns such as insurance fraud red flags and agent recognition practices.

A significant portion of Charles’ career was spent at Prudential Financial, where he held multiple leadership roles. As Director of Corporate Investigations, he led a team of investigators focused on addressing a wide range of issues including internal fraud, vendor fraud, insider risks, data security breaches, and violations of laws related to cyber and privacy protection, company policies, and regulatory compliance. He also directed Prudential’s SIU Compliance program, overseeing the development and implementation of anti-fraud plans, third-party administrator oversight, and regulatory reporting. Prior to his investigative role, Charles served as a Compliance Manager, managing multi-jurisdictional compliance examinations and ensuring adherence to federal and state regulations, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.

A Certified Fraud Examiner (CFE), Charles has been an active member of the Arizona Chapter of the ACFE, serving as Vice President on the Board from 2016 to 2018. He has also contributed to the Coalition Against Insurance Fraud’s Life and Disability Task Force and served on the board of the Insurance Security Association.

Charles is a sought-after speaker and has presented to the Society of Corporate Compliance and Ethics (SCCE), the Midwest Insurance Fraud Prevention Association, and the Insurance Security Association. He holds a Bachelor of Science in Finance from Minnesota State University Moorhead.

Testimonials

"SunHawk demonstrated a commendable commitment to precision and compliance throughout our engagement. Their expertise in navigating complex healthcare regulations was evident, providing us with a thorough and insightful audit. We required assistance with a complex billing audit that required statistical analysis. As a smaller healthcare system, SunHawk provided us a level of audit expertise that we are not able to staff in-house. The team’s responsiveness and industry knowledge make them a valuable partner for healthcare organizations seeking rigorous and reliable auditing services."

Sara Coverstone

Chief Compliance & Privacy Officer
Northern Arizona Healthcare

"SunHawk was an outstanding partner in the provision of interim leadership in compliance and internal audit for our organization.  They provided seamless coverage and advancement of our compliance and internal audit functions.  As CEO, I had no concerns or worries during our engagement.  They were true partners for us!"

Alfred E. Pilong

President and CEO
Garnet Health

"James and the SunHawk team have been an invaluable resource for our Compliance Office - they are a reliable, well experienced, trusted and knowledgeable team of professionals who at a moment’s notice will take your calls or respond to your emails.

Their advice helped us navigate the ever evolving, highly regulated healthcare industry!  Whether it’s discussing report methodology or determining appropriate repayment, SunHawk provides the reassurance and confidence that you are doing the right thing!

We are honored to have partnered with SunHawk and will continue to do so in the future!"

Natasha Cogdill

Vice President/Chief Ethics, Compliance and Privacy Officer
Community Health System

"SunHawk’s professionals are leaders in the compliance and risk industries. Over the years I have worked with a number of their professionals on a series of projects/issues and learned SunHawk’s professionals are problem/solution-oriented and great coalition builders. 

SunHawk Professionals get the job done and are a pleasure to work with. Commitment, Experience, Professionalism, and Integrity; that's what SunHawk Professionals brings to the table."

Gerry Roy

Vice President/Chief Ethics, Compliance and Privacy Officer
Phoenix Children's Hospital

"Jim Rough is among the most conscientious professionals I have encountered. When he says he is going to do something -- he does it. Jim has a broad range of experience gained over decades in leading organizations.

Now as the founder of his own firm, Jim will be enabled to provide the same high-quality service to his clients in a setting that allows greater customization to his clients' financial circumstances."

Frank M. Placenti

Chair, US Corporate Governance & Securities Regulation
Practice, Squire Patton Boggs

"SunHawk Consulting's HIPAA Check Program provided us with an invaluable third-party review of our HIPAA policies and practices. The tracking tool SunHawk includes with the Program has become an integral part of our continued monitoring for HIPAA compliance.

Jan Elezian's extensive hands-on compliance experience was evident during site visits and staff interviews as she translated difficult subject matter into practical use scenarios and provided quality feedback. Thank you SunHawk team!"

Nancy Lipman

Vice President, Compliance
Chicanos Por La Causa, Inc.

"SunHawk provides an array of dynamic professionals, each with significant subject matter expertise and a problem-solver approach. Beyond their knowledge and conscientious work ethic, however, is a team of caring individuals who strive to furnish individualized, tailored assistance with a personal touch. 

Jim Rough's dedication to the success of SunHawk clients is evidenced by his strategic and prospective thinking complemented by his ability to truly anticipate the needs of a company in the midst of the complicated compliance climate. I highly recommend SunHawk for companies of any size seeking actionable solutions and measurable results."

Michelle Missal

Vice President and Chief Compliance Officer
Paragon 28, Inc.

“Sunhawk Consulting has proven to be a trusted partner with the ability to deliver results. We have consistently been impressed with their expertise, professionalism, and commitment to customer service.  Sunhawk Consulting has supported our enterprise-wide risk assessment, risk management activities, and the configuration of our Governance, Risk and Compliance software tool.

Sunhawk Consulting’s leadership and consultative services have helped us to successfully navigate through the complexities of SOC, HIPAA, NIST and FedRAMP audits this year.  The knowledgeable team of Sunhawk professionals has been and continues to be an invaluable resource for us, ensuring we are positioned for success in all our audits and assessment activities.”

Zachary Fain

Chief Technology Officer (CTO)
Signature Performance

“The team at SunHawk Consulting helped our private equity backed company establish consistent auditing processes for our patient charts and shared easily digestible data that we could take back to our clinical teams to help drive improvements and consistency around their clinical documentation. We highly recommend utilizing SunHawk Consulting to help your company ensure compliance is top of mind for your clinical teams.

Lauren Gerdin, DDS

Chief Dental Officer
Cherry Tree Dental

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2550 E Rose Garden Ln.
Unit 72016
Phoenix, AZ 85050
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